Comisia Europeană — Summary of the rights of passengers travelling by bus and coach

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1. PDF, p. 1 — introducere privind domeniul serviciilor regulate · limba originalului: en

   Summary of the rights of passengers travelling by bus and coach1 Regulation (EU) 181/2011 (hereinafter the Regulation) becomes applicable on 1 March 2013. It provides for a minimum set of rights for passengers travelling by bus and coach services within the European Union. In principle, the Regulation applies to "regular services" (in other words services provided at specified intervals along specified routes, passengers being picked up and set down at predetermined stopping points) for non-specified categories of passengers, where the boarding or alighting point of the passengers is situated in the territory of a Member State2.

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2. PDF, p. 1, nota 1 — caracterul neobligatoriu al rezumatului · limba originalului: en

   1 Summary drafted in accordance with Article 25(2) of Regulation (EU) N° 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 [OJ L 55, 28,2,2011, p 1]. This summary is not legally binding.

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3. PDF, p. 3, secțiunea 3 — accidente · limba originalului: en

   3) Right of compensation and assistance in the event of accidents In case of long-distance regular services, passengers are entitled to compensation for death, personal injury as well as for loss of and damage to luggage due to accidents arising out of the use of bus and coach services. The conditions and amount of compensation is governed by applicable national law, and only certain minimum amounts are stipulated in the Regulation. This financial compensation is not automatic, it must be claimed in national courts. In addition, the carrier shall provide reasonable and proportionate assistance covering the immediate practical needs of passengers travelling on long-distance regular services following the accident. Such assistance shall include, where necessary, accommodation, food, clothes, transport and the facilitation of first aid.

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4. PDF, pp. 5–6, secțiunea 7 — reclamații și excepția pentru accidente · limba originalului: en

   7) Right to submit complaints to the carriers and national enforcement bodies Passengers may submit complaints to the carrier within 3 months from the date on which the regular service was performed or when a regular service should have been performed. Within 1 month of receiving the complaint, the carrier shall give notice to the passenger that his complaint has been substantiated, rejected or is still being considered. The carrier shall provide the final reply within 3 months from the receipt of the complaint. The above mentioned deadlines do not apply to issues related to compensation for death, personal injury or damage and loss of luggage in the event of accidents.

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